TY  - BOOK
AU  - Fournies Ferdinand
TI  - Why Customers Don't Do What You Want Them to Do: 24 Solutions to Overcoming Common Selling Problems
SN  - 9780070586567
U1  - 658.8 
PY  - 2004///
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing Company Ltd.
KW  - CRM
ER  -