TY  - BOOK
AU  - Martin, William B
TI  - Quality Customer Service: Satisfy Customers It's Everybody's Job
SN  - 9788130918372
U1  - 658.8 
PY  - 2011///
CY  - Mumbai
PB  - Viva 
KW  - Marketing Management
KW  - Customer Need
KW  - Customer Services
ER  -