TY  - GEN
AU  - Datta Prosenjit, ed.
TI  - BPM Whitebook 2014-15: From Outsourcing to Smartsourcing 
SN  - 9789381425084
U1  - 658.4034 
PY  - 2014///
CY  - New Delhi
PB  - BW Books
KW  - Operations Management
ER  -