TY  - BOOK
AU  - West John E
AU  - Cianfrani Charles A
TI  - Unlocking the Power of your QMS
SN  - 8129711834
U1  - 658.3 
PY  - 2005///
CY  - Delhi
PB  - Pearson Education
KW  - Performance, QMS
KW  - HR
ER  -