TY  - BOOK
AU  - Spector Robert
AU  - McCarthy Patrick
TI  - Nordstrom Way to Customer Service Excellence
SN  - 0471702862
U1  - 658.8 
PY  - 2005///
CY  - New Jersey
PB  - John Wiley
KW  - Customer Service, Service Culture
KW  - Marketing Management
ER  -