TY  - BOOK
AU  - Click Rick L
AU  - Duening Thomas
TI  - Business Process Outsourcing : The Competitive Advantage
SN  - 0471655775
U1  - 001.64 
PY  - 2005///
CY  - New Jersey
PB  - John Wiley
KW  - BPO , Competition
KW  - Information Technology
ER  -