TY  - BOOK
AU  - Becker Jorg
AU  - Kugeler Martin
TI  - Process Management : A Guide for the Design of Business Processes
SN  - 3540434992
U1  - 658.4 
PY  - 2003///
CY  - New York
PB  - Springer
KW  - Process Management
KW  - HR
ER  -