TY  - BOOK
AU  - Johnson M D
TI  - Improving Customer Satisfaction Loyalty and Profit
SN  - 0787953105
U1  - 658.812 
PY  - 2000///
CY  - San Francisco
PB  - Jossey Bass
KW  - Customer Loyalty,Consumer Satisfaction, CRM
KW  - Marketing Management
N2  - Master : 10434
ER  -