TY  - BOOK
AU  - Katz B
TI  - How To Turn Customer Service Into Customer Sales
SN  - 8172248245
U1  - 658.8 
PY  - 2000///
CY  - Mumbai
PB  - Jaico Publishing Publishing
KW  - Customer Service,Customer Sales
KW  - Marketing Management
N2  - Master : 10173
ER  -