TY  - BOOK
AU  - Kaplan D.I.
TI  - Service Success
SN  - 0471591297
U1  - 658.5 
PY  - 1994///
CY  - New York
PB  - John Wiley
KW  - ,Kaplan D.I.,Service Success,Rieser C.,Turnaround
KW  - Operations Management
N2  - Master : 10077
ER  -