TY  - BOOK
AU  - Davidow W H
TI  - Total Customer Service   (P)
SN  - 0060920092
U1  - 658.812 
PY  - 1989///
CY  - New York
PB  - Harper Collins
KW  - ,Davidow W H,Total Customer Service   (P),Uttal Bro
N2  - Master : 6592
ER  -