TY  - ADVS
AU  - Wide Educational Products And Services
TI  - Customer Relationship Management: Volume II
U1  - 658.8 
PY  - 2013///
CY  - Kolkata
PB  - Wide Educational Products And Services
KW  - Customer Relationship Management, Sheena Iyengar, Mike Fauscette, Eric Boocock, Bernd Schmitt, Bernard Shelly, Dennis Snow, Jelf Bezos, Scott Mckain, Shep Hyken
KW  - Marketing Management
ER  -