TY  - ADVS
AU  - 
TI  - Power to the Customer : Part III (Management CD)
U1  - 658.8 
PY  - 2004///
CY  - Mumbai
PB  - National Eucation & Information Films
KW  - Marketing Management
N2  - Continuous Improvement - Front line staff, support staff and managers work together to measure and review service levels. 

Here we look at ways of gathering the information you need to build service levels

ER  -