TY - ADVS AU - TI - Power to the Customer : Part II (Management CD) U1 - 658.8 PY - 2004/// CY - Mumbai PB - National Eucation & Information Films KW - Marketing Management N2 - Working as a Team - Nothing sabotages good customer service like poor teamwork. Here the film looks at examples of poor teamwork and how it contributes to poor customer service ER -