TY  - SER
AU  - Ryan John
TI  - People are Interested in What You do not What You Say
PY  - 0000///0
CY  - 
PB  - January 2014
KW  - John Ryan, CCL
KW  - Polarity Management
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR13397.pdf
ER  -