TY  - SER
AU  - Choraria Sapna
TI  - Exploring the Role of Negative Emotions on Customer's Intention to Complain
PY  - 0000///0
CY  - 
PB  - September 2013
KW  - B2B Marketplace, Negative Emotions
KW  - Marketing Management
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR13274.pdf
ER  -