TY  - SER
AU  - Davenport Thomas H
TI  - Know What Your Customers Want Before They Do
PY  - 0000///0
CY  - 
PB  - Dec 2011
KW  - Retailing Customers Needs
KW  - Retailing
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR12490.pdf
ER  -