TY  - SER
AU  - Tripp Thomas M
TI  - When Unhappy Customers Strike Back on the Internet
PY  - 0000///0
CY  - 
PB  - Spring 2011
KW  - Online Public Complaining, Customer Services
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR12462.pdf
ER  -