TY - BOOK AU - Dunckel Jacqueline AU - Taylor Brian TI - Keeping Customers Happy (P) SN - 8170622573 U1 - 658.8 PY - 1994/// CY - New Delhi PB - Lancer KW - ,Dunckel J,Keeping Customers Happy,Taylor B KW - Marketing Management N2 - Master : 6671 ER -