TY  - BOOK
AU  - Dunckel Jacqueline
AU  - Taylor Brian
TI  - Keeping Customers Happy (P)
SN  - 8170622573
U1  - 658.8 
PY  - 1994///
CY  - New Delhi
PB  - Lancer
KW  - ,Dunckel J,Keeping Customers Happy,Taylor B
KW  - Marketing Management
N2  - Master : 6671
ER  -