TY  - SER
AU  - Li Shibo
TI  - Cross-Selling the Right Product to the Right Customer at the Right Time
PY  - 0000///0
CY  - 
PB  - Aug 2010
KW  - CRM, Mirkov Model
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR12362.pdf
ER  -