TY  - SER
AU  - Das Kallol
TI  - CRM Best Practices : A Case Study of Bank of Baroda
PY  - 0000///0
CY  - 
PB  - Jan - Apr, 2009
KW  - CRM, Best Practices
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR11594.pdf
ER  -