TY  - SER
AU  - Homburg Christian
TI  - Managing Dynamics in a Customer Portfolio
PY  - 0000///0
CY  - 
PB  - Jan 2010
KW  - CRM, Data Mining, Markov Model
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR11480.pdf
ER  -