TY  - SER
AU  - Sudhakar V
TI  - Electronic Customer Relationship Management (E-CRM)
PY  - 0000///0
CY  - 
PB  - Dec 2009
KW  - E-CRM
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR11189.pdf
ER  -