TY  - SER
AU  - Michel Stefan
TI  - Service-Logic Innovations : How to Innovate Customers, Not Products
PY  - 0000///0
CY  - 
PB  - Spring 2008
KW  - Innovation
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR10324.pdf
ER  -