TY  - SER
AU  - Pandey Vijay Kumar
TI  - Customer Satisfaction as a Predictor of Customer Advocacy and Negative Word of Mouth : A Study of Hotel Industries
PY  - 0000///0
CY  - 
PB  - Oct - Dec 2008
KW  - Customer Satisfaction
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR10321.pdf
ER  -