TY  - SER
AU  - Keiningham Timothy L
TI  - Linking Customer Loyalty to Growth
PY  - 0000///0
CY  - 
PB  - Summer 2008
KW  - Customer, Loyalty, Strategy Performance
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR10124.pdf
ER  -