TY  - SER
AU  - Kohlrieser George
TI  - Six Essential Skills for Managing Conflict
PY  - 0000///0
CY  - 
PB  - Oct-Nov 07
KW  - Conflict, Management
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR9901.pdf
ER  -