TY  - BOOK
AU  - Gutek B A
TI  - Dynamics of Service
SN  - 0787901016
U1  - 658.8 
PY  - 1995///
CY  - San Francisco
PB  - Jossey Bass
KW  - ,Gutek B A,The Dynamics of Service,Customer Service,Services
KW  - Marketing Management
N2  - Master : 7237
ER  -