TY  - SER
AU  - Ganapathi R
TI  - Customer Relationship Management in Service Sectors
PY  - 0000///0
CY  - 
PB  - Jun 2008
KW  - CRM, Service Sectors
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR9796.pdf
ER  -