TY  - SER
AU  - Suri Gunmala
TI  - Forward Planning Tool : QFD for Total Customer Satisfaction
PY  - 0000///0
CY  - 
PB  - Mar 2008
KW  - Quality Function Development, Customer satisfaction
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR9622.pdf
ER  -