TY  - SER
AU  - Frei Frances X
TI  - Four Things a Service Business must get right
PY  - 0000///0
CY  - 
PB  - Apr 2008
KW  - Service Management, Employee Management, Customer Management
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR9435.pdf
ER  -