TY  - SER
AU  - Ariely Dan
TI  - Customers' Revenge
PY  - 0000///0
CY  - 
PB  - Dec 2007
KW  - Case Study-Marketing, Customers' Unhappiness
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR9344.pdf
ER  -