TY  - BOOK
AU  - Asher Mike
TI  - Managing Quality in the Service Sector
SN  - 0749419547
U1  - 658.562 
PY  - 1996///
CY  - London
PB  - Kogan Page
KW  - ,Asher Mike,Managing Quality in the Servic
N2  - Master : 8441
ER  -