TY  - SER
AU  - Gulati Ranjay
TI  - Customer Focus
PY  - 0000///0
CY  - 
PB  - May 2007
KW  - Customer Focus
N2  - The article discusses various reports within the issue including one on the importance of customer-focused management
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR9133.pdf
ER  -