TY  - SER
AU  - Seth Meera
TI  - Wasn't Consumer King?
PY  - 0000///0
CY  - 
PB  - 4 June, 2007
KW  - Case Study-Customer Satisfaction
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR8875.pdf
ER  -