TY  - SER
AU  - Kumar Ramesh
TI  - Challenges of Customer Retention
PY  - 0000///0
CY  - 
PB  - Jan 15 - Feb 15, 2007
KW  - Customer Retention
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR8498.pdf
ER  -