TY  - SER
AU  - Frei Frances X
TI  - Breaking the Trade-Off Between Efficiency and Service
PY  - 0000///0
CY  - 
PB  - Nov 2006
KW  - Customer Interfere, Consistent Quality
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR8311.pdf
ER  -