TY  - SER
AU  - Tey Corinna
TI  - Driving Today's Call Centres for Tomorrow's Success
PY  - 0000///0
CY  - 
PB  - Apr 2006
KW  - Call Centres
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR7847.pdf
ER  -