TY  - SER
AU  - Mehta Jehangir
TI  - Empowered Customer Service
PY  - 0000///0
CY  - 
PB  - Dec 2005
KW  - Frontline Employees, Training
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR7651.pdf
ER  -