TY  - SER
AU  - Krishnaveni R
AU  - Prabha Divya
TI  - Service Quality and its Linkages with Customer Relationship Managment - A Comprehensive View
PY  - 0000///0
CY  - 
PB  - Jul - Sep  2005
KW  - CRM
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR7644.pdf
ER  -