TY  - SER
AU  - Sirkin Harold L
AU  - Keenan Perry
TI  - Hard Side Of Change Management
PY  - 0000///0
CY  - 
PB  - Oct 2005
KW  - Change Management
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR7528.pdf
ER  -