TY  - SER
AU  - Gratton Lynda
AU  - Ghoshal Sumantra
TI  - Beyond Best Practice
PY  - 0000///0
CY  - 
PB  - Spring 2005
KW  - Best Practices, Signature Processes
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR7319.pdf
ER  -