TY  - BOOK
AU  - Besterfield-Michna Carol
AU  - Besterfield Dale H
TI  - Total Quality Management
SN  - 8178082705
U1  - 658.562 
PY  - 1999///
CY  - New Delhi
PB  - Pearson Education
KW  - TQM,Customer Satisfaction,Employee Involvement
KW  - Operations Management
ER  -