TY  - SER
AU  - Rayport Jeffery F
AU  - Jaworski Bernard J
TI  - Best Face Forward
PY  - 0000///0
CY  - 
PB  - Dec 2004
KW  - Competition, Customer Interface
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR6956.pdf
ER  -