TY  - SER
AU  - Shah Bharadwaj Sangeeta
TI  - Roadblocks on the Way to BPO Nirvana
PY  - 0000///0
CY  - 
PB  - Apr 2004
KW  - BPO , IT
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR6561.pdf
ER  -