TY  - SER
AU  - Badhe Sanjay
AU  - Rao Sridevi
TI  - Increasing Customer Loyalty through Employee Focus
PY  - 0000///0
CY  - 
PB  - Mar 2004
KW  - Case Study-Retailing, Customer Focus
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR6443.pdf
ER  -