TY  - SER
AU  - Hemratan Ketan
AU  - Singh Neela
TI  - Empathise .... then Innovate  the New CRM is in Town !
PY  - 0000///0
CY  - 
PB  - Dec 2002
KW  - CRM, Zen
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR6284.pdf
ER  -