TY  - SER
AU  - McNulty Eric
TI  - They Bought in. Now they Want to Bail out
PY  - 0000///0
CY  - 
PB  - Dec 2003
KW  - Case Study-CRM
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR6168.pdf
ER  -