TY  - SER
AU  - Jagtiani Anushka
AU  - Joseph Lancelot
TI  - Room for Improvement
PY  - 0000///0
CY  - 
PB  - Jan 5-18, 2004
KW  - Service Industry, Hotel Industry
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR6137.pdf
ER  -