TY  - SER
AU  - Ittner Christopher D
AU  - Larcker David F
TI  - Coming Up Short on Nonfinancial Performance Measurement
PY  - 0000///0
CY  - 
PB  - Nov 2003
KW  - Nonfinancial Performance Measurement, Customer Satisfaction, Performance
UR  - http://192.168.6.13/libsuite/mm_files/Articles/AR5979.pdf
ER  -